Contact

Please feel free to call or email with any questions, comments or suggestions. We look forward to hearing from you! 

Phone: 540.460.2722

Email: info@soothingherbals.com

 

Customer Service:

Unconditional Guarantee

Thank you for your order! If for any reason you are not completely satisfied with your purchase, you can send it back for an exchange, credit or refund. We will always do our best to satisfy our customers.

Return Policy

We package our products very carefully, but shipping can sometimes cause damage. If you receive a package that has been damaged in transit, please notify us within 24 hours and save all of your shipping materials. USPS will need it for inspection purposes and damage assessment. If you receive your products and are unsatisfied with the quality, call us within 14 days to receive a return confirmation number and then you can ship the products back to us for a refund. We are not able to refund shipping charges.

Returned Checks: A fee of $35 will be charged for any returned checks

Disclaimer

Soothing Herbals LLC products and their descriptions have not been evaluated by the FDA and are not intended to diagnose, prevent, or treat any disease. It should be known that when a product of ours is purchased, it is the consumer’s responsibility to be educated in the uses and medicinal properties of the herbs. It is recommended that you consult with a qualified herbalist, aromatherapist or health care provider when in doubt.

How To Order

We accept orders from anywhere in the USA. International orders are only accepted from Canada. For Canadian orders we will contact you with an adjusted shipping and handling rate. Handling is $3.00 USD and shipping depends on weight.

We accept all major credit cards and debit cards via paypal on this website.

3 Ways to Order

1. Online with Credit Card:
To place an order on our secure online ordering system, just shop for products under our product menu and place items in cart by clicking on ADD TO CART buttons. When ready to checkout click on CHECKOUT buttons. You can pay with a credit card or via Paypal. This is a very simple and secure way to get your order in fast. Visit www.paypal.com for further details if you choose this option.

IMPORTANT NOTE: When ordering online thru Paypal, please make sure your address is current in your Paypal account’s profile. If your order is sent to an old address that has not been updated in your Paypal profile, it is not our fault, and you will have to pay another shipping charge to have the order re-sent to your current address. This can be avoided by updating your Paypal profile with current info regularly. Thanks for your understanding.

2. By Phone:
Just call Soothing Herbals at (540) 460-2722 and place your order by phone with your credit card info. Your items will be shipped after payment is received.

3. By E-mail or Snail Mail:
Email a list of the items desired with prices and appropriate shipping charges totaled to: info@soothingherbals.com . After you receive an order confirmation, mail a check or money order payable to Soothing Herbals at:
628 Rockbridge Alum Springs, Goshen, VA 24439

Your items will be shipped after payment is received.

Wholesale orders are no longer available. We apologize for this inconvenience.

Shipping & Handling

All orders are shipped USPS Priority Mail with Delivery confirmation, and should arrive within 2-5 business days.

Orders are shipped out 24-48 hours after we receive them, unless an item is out of stock. If so, you will immediately be notified via email with the option of placing the product on back order, or substituting with another product. In an attempt to REDUCE, REUSE, RECYCLE, we pack your orders with reused packaging materials whenever possible.

Shipping Fees:

$0.00-$15.99=$5.00
$16.00-$39.99=$7.00
$40.00-$69.99=$9.00
$70.00-$174.99=$11.00
$175 and up= FREE SHIPPING

Privacy Policy

We value your business and respect customer privacy. Soothing Herbals LLC will never sell or share your personal information to any third parties at any time. We do send out periodic newsletters of special product offerings such as discounts or seasonal items available through our website. Our newsletter is sent out privately to all subscribers. To unsubscribe please send us an email at: info@soothingherbals.com and write unsubscribe in the subject.